WHEN IS MY ORDER SHIPPED?
Pickup Orders: You can schedule the day and time for your pickup on our WhatsApp (43) 99105-0932. All pickups need to be scheduled.
Shipping Orders via Correios or Transportadoras: The dispatch time for your order is up to 3 business days after payment approval (but we always try to send it as soon as possible!).
WHERE IS MY ORDER?
All orders are shipped via Correios or Transportadoras, and the status can be checked at https://www.nuvemshop.com.br/ferramentas/rastreio-encomendas.
HOW TO FILL OUT YOUR DELIVERY ADDRESS
Pay attention when filling out the delivery address! It is extremely important to be registered correctly for successful delivery. In case of delivery errors caused by incorrect information, a new freight will be calculated, and the buyer must make the payment for the second shipment.
WHAT IS THE DELIVERY TIME FOR PRODUCTS? (When will my products arrive?)
The delivery time varies according to your region and the type of freight you chose. You can check this information by entering the ZIP code on the product pages or in the shopping cart.
WHAT IF MY DELIVERY IS DELAYED?
Deliveries may also be delayed if Correios declares a strike or any type of stoppage. Some locations have delivery restrictions, and the item (your order) will be available at the nearest Correios agency to your address for pick-up within 5 business days. If the item is not picked up, it will be returned to the sender. A new freight will be calculated, and the buyer must make the payment for the second shipment.
How to find out where to pick up my product in case of a delivery delay?
You can do this easily in two ways:
1) Checking the tracking of the order on the Correios or Transportadora website.
2) Contact our team on WhatsApp, and we will help you with the best possible solution for you!
WHAT IF CORREIOS / TRANSPORTADORA ARRIVES AND I'M NOT AT HOME?
Two delivery attempts are made (in some cases, up to 3!) for your order. If you can't receive it, the item (your order) will be available at the nearest Correios agency to your address for pick-up within 5 business days. If the item is not picked up, it will be returned to the sender (that's us). A new freight will be calculated, and the buyer must make the payment for the second shipment.
HAVEN'T BEEN ABLE TO CLEAR YOUR DOUBT YET?
It's very easy to solve! Contact our team; we will be happy to help you with anything you need. You can always count on us!